MEP fit-out and services
In partnership with our fit-out affiliate, we install mechanical, electrical and plumbing systems and subsequently maintain them, ensuring the maintenance team has full knowledge of the installed plant.
Total Facilities Management Solutions
People | Places | Performance
More than maintenance.
About Noble FM
Continuity from fit-out to operation.
The challenge
In many buildings, the contractor that installs the systems has no role in operating them. Technical knowledge is lost at handover, and owners bear the cost through recurring faults, delays and avoidable expenditure.
Our approach
Noble FM integrates facilities management with fit-out expertise. The engineers who maintain your MEP systems understand how those systems were designed and installed, ensuring continuity from the first day of operation.
The outcome
A single contract and a single point of accountability, supported by planned maintenance, defined service levels and transparent reporting, delivered by dedicated site teams.
Leadership and experience
Established expertise in the UAE built environment.
Noble FM is led by professionals who have spent their careers delivering, fitting out and operating property across the Emirates. Our clients benefit from that depth of knowledge, supported by established technical and operational resources.
- 100+
- Years of combined UAE experience across the leadership team
- 28
- Years in the UAE
- 24/7
- Helpdesk and emergency response, every day of the year
- 3
- Integrated service lines: hard services, soft services and building management
What guides us
Our vision, mission and values.
Our people are central to the service we provide. The principles below define the standards we expect of our teams and of ourselves.
Mission
Dedicated people, high-performing places
To maintain our clients' buildings as safe, efficient and welcoming environments through proactive, premium facilities management, delivered by teams who take ownership of every site.
Vision
A longer tomorrow
To be the most trusted facilities management partner in the UAE, extending the life and value of every asset under our care.
Core values
- Integrity we honour our commitments
- Reliability consistent delivery on every site
- Collaboration one team with our clients
- Excellence in every process
- A longer tomorrow decisions made for the life of the asset
Service portfolio
Comprehensive services, delivered to a single standard.
Each service programme is designed around the specific requirements of the building. From MEP fit-out through to full-year operations, Noble FM acts as a single partner under one contract, one point of contact and one standard of service.
Hard services
The systems at the core of every building.
HVAC services
Central and split systems are maintained under a planned programme covering filters, coils, drainage, controls and indoor air quality.
Fit-out, carpentry and ceilings
Carpentry, partitioning and suspended ceiling works for commercial and residential premises, optimising the use of available space.
Lifts and escalators
Specialist maintenance managed on the client's behalf: inspections, statutory compliance, breakdown response and performance monitoring.
Generator maintenance
Scheduled inspection, cleaning, load testing and repair, ensuring standby power is available whenever it is required.
UPS and lighting systems
Maintenance of UPS, emergency and general lighting to the safety and presentation standards of a modern workplace.
Masonry, painting and tiling
Quality materials and finishes, a high standard of workmanship and realistic programmes for residential and commercial interiors.
CAFM and asset management
Lifecycle plans for every asset define when to maintain, when to renew and the associated cost, enabling evidence-based capital decisions.
Soft services
Clean, secure and welcoming environments.
Housekeeping and deep cleaning
Daily housekeeping and periodic deep cleaning using appropriate equipment, approved chemicals and close supervision, scheduled around the operation of each building.
Security and surveillance
Licensed security personnel, CCTV and control-room operators, mobile patrols and a reserve team for incident response.
Car parking management
Parking management that improves space utilisation, traffic flow and safety for residents, tenants and visitors.
Swimming pool maintenance
Water quality, pool surrounds and plant maintained through a fixed routine of testing, dosing, vacuuming and filtration.
Water tank cleaning
Cleaning and disinfection of all tank types in accordance with the applicable municipality requirements.
Pest control
Inspection-led pest management: survey, identification of the source, treatment and ongoing monitoring to prevent recurrence.
Building management
Building management and support services.
Façade cleaning
Rope-access and cradle teams maintain glazing and cladding using quality materials, in strict accordance with safety procedures.
Office support staff
Trained and vetted support personnel for pantry, reception, mail and general assistance, supervised by our site management.
Web-based CMMS and reporting
Every task is logged, tracked and reported, providing real-time visibility of assets, inventory, response times and expenditure.
24/7 customer support
A single contact number for all enquiries, work requests, complaints and feedback, answered 24 hours a day.
How we work
A structured, low-risk transition.
- 01
Site survey
We conduct a detailed survey of the asset, review the asset register, O&M manuals and outstanding defects, and agree the scope and service levels.
- 02
Mobilisation plan
A dated plan sets out staffing, the planned maintenance calendar, tools, spares and CAFM configuration, and is approved by the client before commencement.
- 03
Handover
Services commence with the site team in place, a documented snag list, emergency contacts issued and the 24/7 helpdesk operational.
- 04
Monthly reporting
A monthly report details KPIs, completed works, expenditure and recommendations, followed by a formal review meeting.
Service levels and KPIs
Defined, measurable service levels.
| Priority | Definition | Response | Rectification |
|---|---|---|---|
| P1 Emergency | Risk to life, safety, security or critical service | 30 minutes | Made safe within 4 hours |
| P2 Urgent | Service degraded, occupants affected | 4 hours | 24 hours |
| P3 Routine | Non-critical fault or request | 24 hours | 3 working days |
| P4 Planned | Scheduled and preventive works | Per PPM calendar | Per agreed programme |
- Planned maintenance completion
- 98% or better
- Reactive SLA compliance
- 95% or better
- Statutory compliance
- 100%
- Lost-time incidents
- Zero target
- Client satisfaction
- 90% or better
- Monthly report issued
- By the 5th
Service levels are confirmed contract by contract, measured through the CAFM system and reported to the client every month.
Health, safety, quality and environment
Safe, compliant and consistent.
Health and safety
Aligned with ISO 45001
- Risk assessments and method statements for every task
- Permit to work for heights, hot works, confined spaces and electrical isolation
- Inducted, trained staff with task-specific PPE
- Toolbox talks, near-miss reporting and a zero lost-time target
Quality
Aligned with ISO 9001
- Documented procedures and checklists for each service line
- Supervisor inspections and scheduled internal audits
- Every job recorded in CAFM with close-out evidence
- Corrective actions tracked to closure
Environment
Aligned with ISO 14001
- Energy and water monitoring with savings recommendations
- Approved chemicals with controlled dosing
- Waste segregation and licensed disposal
- Support for client sustainability goals and UAE Net Zero 2050
Key differentiators
Why Noble FM.
Fit-out and operations under one roof
The team maintaining your systems understands how they were designed and installed.
Dedicated, trained site teams
Consistent personnel with detailed knowledge of your building.
Proactive planned maintenance
Issues are anticipated and prevented rather than simply repaired.
Transparent digital reporting
Real-time visibility of tasks, assets and expenditure.
24/7 customer support
A single point of contact, available around the clock.
Integrated service delivery
Hard, soft and building management services under a single agreement.
More than maintenance.
Corporate head office
[ P.O. Box ], Dubai
United Arab Emirates
24/7 customer care
[ Toll free 800 XXXXX ]
